CareerLink Recruitment (Thailand) Co., Ltd.
- Receive and Response to customer call/e-mail.
- Logging and Tracking the details of customer requests and problems as cases.
- Control, escalate and follow up customer cases in order to comply with customer's Service Level Agreement.
- Participate and assist in driving the knowledge management process.
- Responsible in own case, follow up status, progress to user, and keep tracking until the incident was closed.
- Support user requests that were defined in team scope of work, follwing service level agreement.
- Provide report to customer, supervisor and project manager upon requests. - Other assigned by supervisor and project manage.
- 17,000thb to 32,000 THB(depend on experience)
- Work time : Shift (Morning shift: 7.30-16.30, Afternoon shift: 12.00-21.00, Night shift: 21:00-9.00*(after05.30 is OT))
- Allowance : Transportation fee, Provident fund , Cafeteria welfare, Bonus pay on June & December, Marriage Welfare, Funeral Welfare, New born Welfare, Over time, Health Insurance (Include spouse and child for permanent employee) , Dental
- Treatment fee (Additional form Social Security Fund), Accident Insurance.
- Company trip and New Year party, Yearly Health Check Up
- Thai Nationality
- 23 to 35 Years old
- Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Mechanical Engineering.
- New graduated is welcome or have experience 2-3 years or At least 2 years ecperiences in IT support and implementation or related field
- Have good knowledge in Network (LAN/WAN) troubleshooting/Operation System (Window Client/Server,Linux,Vmware) configuration and troubleshooting/Security, solution and appliance configuration and troubleshooting/Internet, services configuration and troubleshooting. (Advance)
- Cisco and MS certified: CCNA, CCNP, MCP MCSE,MCSAwould be an advantage.
- Please send your CV.
CareerLink is one of Southeast Asia’s most successful recruitment agencies, supplying high quality personnel to hundreds of companies. Currently more than 500 companies use the Executive Search services.